Australian High Commission
United Kingdom
High Commission address: Australia House, Strand, London WC2B 4LA

Information and Communication Technology (ICT) Officer

BB2, Department of Foreign Affairs and Trade


Starting Salary: £30,902
Position Security Assessment: Top Secret (Australian National)
Contract: Permanent
Full time: 36.75 hours per week

Applications are sought from people interested in employment under local terms and conditions as Locally Engaged Staff.


PLEASE NOTE: It is a condition of this appointment that any candidates applying for this position must be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.



The ICT Officer supports the Australian High Commission’s ICT functions through provision of a range of information and communications technology (ICT) services.

Through the delivery strong client service skills, the ICT Officer is responsible for providing first line helpdesk support to the Australian High Commission’s employees across a range of Government agencies. The role will require the ICT Officer to liaise on a regular basis with Canberra, Australia, and to take on ad-hoc project work in line with business requirements.

The scope of the role will also encourage the successful candidate to use their initiative to suggest improvements to processes in the ICT section to streamline and improve service delivery.



The ICT Officer is responsible for:

1. Providing ICT services and support including:

• User administration;
• Troubleshooting;
• Active management of referrals to DFAT’s Global Support Centre;
• Network management;
• Active management of a local task and asset register;
• Providing technical support to the High Commission’s internet and intranet;
• Providing support for ministerial visits; and
• Providing technical support to Passports Operations.

2. Managing the life-cycle of ICT equipment, including sparing, procurement, configuration, maintenance and disposal.

3. Being the lead administrator for the High Commission’s physical and electronic data records management systems.

4. Providing advice, training and support to ICT users, including contributing to, and updating, documentation on bespoke systems, processes and databases.

5. Serving in the capacity of back-up Post Systems Administrator.

6. Completing accurate and timely recording and reporting on the ICT Section’s activities, and contributing to other regular or ad hoc reports (including ICT stock takes) as required.

7. Identifying, organising and implementing service delivery improvements and other ad hoc projects as required.

8. Ensuring that the ICT Section remains compliant with all relevant legislation, policies, and standards.

9. Other duties as required. 


A. Demonstrated ability to deliver ICT support, including network management, troubleshooting and technical support to a range of stakeholders in a shared-services environment

B. Demonstrated ability to contribute to the effective delivery of required services by providing a flexible, courteous, prompt and efficient service to internal and external clients

C. Well developed and accurate records management skills (both physical and electronic) and experience using information management systems for reporting purposes is essential; experience of managing databases is desirable

D. Proficiency in managing ICT equipment and the general principles of asset management, including stock takes and the procurement, maintenance and disposal of equipment as required.

E. Demonstrated ability to harness initiative to identify areas of opportunity and drive business process improvements for the benefit of the organisation

F. Desirable:

• High level skills in the Microsoft Office suite, in particular Outlook, Excel and Access.
• Experience in developing and / or maintaining intranet and /or websites.
• Experience in setting up Audio Visual equipment 



Applications close 9:00 am (London time),Tuesday 11 June 2013. 

Please email your complete application to, including both of the following documents as attachments:

1. UK-based staff Application Form, including an address to each of the selection criteria for the role; and
2. Your current resume/CV.

Late or incomplete applications will not be considered.

PLEASE NOTE:  The UK-based staff application form is only compatible with the Windows operating systems, and must therefore be completed and submitted using a PC.  If the form is completed or submitted using a Mac it will come through blank.