Australian High Commission
United Kingdom

Contact Us

Contacting the Department of Immigration and Border Protection in London 

Clients who have not yet lodged a visa or citizenship application should visit our website, Most information about immigration and citizenship can be found there, and there is extensive information to assist clients at all stages in the application process. 

If you still require support, please direct queries to the Europe Service Centre.

Clients who have already submitted a visa or citizenship application in London may:

  • Call or email the Europe Service Centre for general enquiries; or
  • email additional documentation to support yoru application to the email address provided in the letter sent to you; or
  • mail** additional documentation to support your application to:

Migration Branch
Australian High Commission

When mailing an application, or other documentation, we strongly recommend that you choose a delivery service that allows you to track the arrival of your package, such as Special Delivery or Registered Post.

  • courier additional documentation to support your application to:

Australian High Commission
Migration Branch
Suite 100
43 Bedford Street

Items received at the Australian High Commission by ordinary mail reach Immigration Officers more quickly than those received by courier (messenger service). Overseas clients who must use a courier or messenger service are required to send their delivery to the address above. Deliveries by courier are NOT accepted at the Australian High Commission building.


Current Processing Times

For further information on current processing times for visa and citizenship applications being processed in London, please click here.