Australian High Commission
United Kingdom

The passport interview

Where can I lodge my application?

All passport applications must be submitted in person at the Passport Office, Australian High Commission in London, there is no longer the ability to send your application by post. All applicants must book an appointment, you will not be seen without one.

The Passport Office occasionally undertakes outreach interviews in other locations in the United Kingdom, please click here for more information.

Applying in the UK if you normally reside outside of the UK

Who needs to attend the interview?

Due to the limited size of our waiting room, we ask that only those required for the interview attend.

 

Adult applicants

Only the passport applicant is required to attend.

 

Child applicants

From 1 January 2016, child applicants aged 16 or 17 will be issued with a 10-year passport instead of the five-year passport currently issued to children under 18. Applications must still include parental consent, and they must be personally lodged by the applicant together with a parent. The application fee will be the same as for adults, reflecting the longer validity of the passport to be issued.

 

Applications for children aged under 16 years of age should be lodged by one parent/person with parental responsibility, the child does not need to attend. Children aged 16 or 17 years of age must be present at the passport interview along with one parent. Ensure that children aged 10 years or over have signed the form on page 5 as their signature will be included in the passport.

Parents who attend the interview must provide valid photo identification.

 

! The Australian High Commission does not have public restrooms or baby changing facilities.

 

Security at the Australian High Commission

Security screening is in operation at the Australian High Commission in London and is similar to airport screening. Only those required to attend the interview are to be permitted into the passport waiting room. To minimise wait times we ask that you do not bring large bags or accessories not required for the passport interview. Generally the office is busiest between 9am - 11am and there may be a queue to get through security.

 

How long will it take?

Please arrive 15 minutes before your appointment time for security screening. Passport interviews generally take 15 minutes. While we try our hardest to keep to appointment times, unfortunately circumstances outside of our control may delay our schedule. You should allow at least 30 minutes from security screening to the completion of your interview. For fees and processing times please click here.

 

Your appointment

You must book an appointment, you will not be seen without one. You must bring a completed application form and supporting documents to your appointment, incomplete applications are not accepted and may cause you delays.

When you book an appointment you will be provided a six digit Booking Identification Number (BIN). Your BIN will need to be entered into the arrival kiosk, this a blue touchscreen in the passport waiting room. When you enter your BIN it will arrive you for your appointment so we know you have arrived. The arrival kiosk will print you a ticket with two numbers, this is your call number which will be displayed on the blue screens in above the interview counters when a Passport Officer is ready to see you.

You can arrive yourself up to 30 minutes before you appointment time. Your BIN will not be recognised by the arrival kiosk if you arrive earlier than 30 minutes or later than 10 minutes.

 

Urgent Travel

If you have urgent travel, or unable to meet the full requirements, you should contact the office to discuss your situation. We may request that you provide evidence i.e. proof of travel.