Electronic Travel Authority (ETA) Referral
In most cases ETAs are granted instantaneously.
Others require up to 12 hours to process and clients/travel agents are asked to make an enquiry in X hours to check whether your application has been successful.
In small percentage of cases some clients will receive the refer to embassy message which advises the ETA cannot be processed electronically. This means that an ETA is not an appropriate option for the applicant. In order to obtain a visa for Australia, the applicant should lodge an application for another visa, for example, the eVisitor (subclass 651) visa. Detailed information about this visa option can be found on the Department's website at:
We advise all clients to not make any irreversible travel arrangements until they have been granted an appropriate visa.
If you have applied via a travel agent, airline or online with a third party, your agent is responsible for processing your referral in accordance with our Procedures for Agents. You do not need to contact us directly or attend our office in person. We have streamlined processes in place with all Agents in the UK and Ireland to minimise any inconvenience to you.
See: Agent Information