Removal of local access numbers for the Europe Service Centre
On Monday 3 October 2016, local access numbers for the Russia and Serbia will be discontinued.
This means that all clients calling from outside the United Kingdom will need to make an international call to the United Kingdom to contact the Europe Service Centre. A full list of the international numbers is available by clicking here.
The main number for the ESC is a local number in the UK.
The decision to cease local access numbers for certain countries has been made following a review of the Department’s current service offer.
In reaching this decision, the following factors were considered:
- International rates to the UK from within Europe are generally quite low;
- Most pre-lodgement and some post-lodgement information is available on our website and we encourage clients to maximise the use of these resources before calling;
- We expect that by removing local access numbers from some countries, call volume will drop. This will lead to reduced waiting times and therefore potentially lower call costs.
Nearly all pre-lodgement information can be found on our main departmental website (www.border.gov.au). Information about some specific processing arrangements can be found on our local websites. To access these, please click on the relevant country:
In exceptional cases, you can send us an email, however, we cannot guarantee an immediate response and it will, in many cases, be quicker and more appropriate for you to do the relevant research on our website for the information you require.
If we receive an email which has a straightforward answer that can be found on our website, we may exercise the discretion not to respond further to your email.
3. Technical Issues
If you are having technical issues with ImmiAccount, our website contains a series of tip sheets to assist you (please click here).
If you are unable to resolve this issue, you may send a query directly to technical support by completing this form.
Yes. We continue to offer services in the following languages:
The operating hours for these languages remain the same: Monday to Friday, 9am to 12pm UK time.
The English language service is in operation from Monday to Friday between 1pm and 4pm UK time.
From 3 October 2016, the local access numbers in those countries that are affected by the change will be switched off and it will no longer be possible to contact the Europe Service Centre with those numbers. You will need to make an international call to the UK number. For a full list of numbers, please click here.
No. The Europe Service Centre remains the appropriate point of contact for immigration related queries within Europe.
The Europe Service Centre remains the appropriate first point of contact for general enquiries. In very limited and exceptional circumstances, it may be appropriate to attend an immigration office, but you must first make an appointment through the Europe Service Centre. When you contact us, we will attempt to resolve your enquiry or concern by phone.
Our English language service operates now between 1pm and 4pm UK time, Monday to Friday.
We are constantly reviewing how we can provide the most effective service to our clients. We are committed to the delivering the department’s digital transformation which is intended to make it easier for individuals and businesses to access services.
This is a list of numbers for the Europe Service Centre. The dialler options will be given in the language listed alongside the number:
|+44 (0) 2074203690||English|
|+44 (0) 2074204832 / +44 (0) 2074204833||German|
|+44 (0) 2074204834||Spanish|
|+44 (0) 2074204835||French|
|+44 (0) 2074203698||Italian|
|+44 (0) 2074203692||Croatian|
|+44 (0) 2074203699||Serbian|
|+44 (0) 2074203691||Russian|