Australian High Commission
United Kingdom


Change your details or check the status of your Australian visa online

Change of Details

ImmiAccount allows you to update contact details and passport information. This is the quickest and most effective way of ensuring your details are correct in all departmental systems.

For further guidance on how to do this, please click on the relevant attachments. 

How to update passport details
How to update address details
How to update email address

If your application was not processed in London

You should complete Form 929, attach the requested information, and send it to the helpdesk or processing office responsible for issuing your visa.

If your application was processed in London

You should update your details through ImmiAccount.

If your passport was lost or stolen and you cannot update your details through ImmiAccount, you may send an email to:

with the following information:

(for updates to passport details)

• Complete Form 929
• Attached copy of the new passport biodata (photo) page.
• If your name has changed, provide copy of the name change document (e.g. marriage certificate, deed poll etc).
• Copy of your old passport biodata (photo) page if available.
• If your citizenship has changed, provide evidence of this change (e.g. a copy of the letter from the relevant authority advising you of your new citizenship).
• If your old passport was lost or stolen provide a statement outlining the circumstances.
• A copy of your travel itinerary to Australia.

(for updates to information on your visa)

• Copy of your passport biodata (photo) page
• A copy of your travel itinerary to Australia.  

You will receive an automatic reply indicating that your email has been received, but you will not receive confirmation that your details have been updated.

Online Visa Status Check - Visa Entitlement Verification Online (VEVO)

Visa Entitlement Verification Online (VEVO) is a free, online service that allows visa holders and registered Australian organisations (such as Registered Migration Agents (RMAs), Australian employers, labour suppliers, education providers, financial institutions and government agencies) to check the details and entitlements of a visa. VEVO means you no longer need a visa label in your passport.

See: Visa Entitlement Verification Online (VEVO)

VEVO allows you to check your visa details online and provides information about your visa conditions and entitlements, it details;

  • the visa class and subclass
  • the visa grant and expiry dates
  • the visa grant number
  • must enter Australia before date
  • the names of any dependents listed on the visa
  • the number of entries allowed
  • the period of stay
  • all conditions applicable to your visa in plain English
How to use VEVO

If you have been granted a visa go to the VEVO web page and select ‘Enter VEVO as a Visa Holder’.


When you have read and accepted the terms and conditions a login screen will be displayed.

Step 1 - Enter one of the following:
  • The transaction reference number (TRN – which was issued to you if you applied for your visa online)
  • Visa grant number (which you can find on your visa grant notification)
  • Visa evidence number (which you can find on your existing visa label)
Step 2 - Enter all of the following information:
  • Date of birth
  • The passport number you used in your visa application
  • Country of passport

When you are in Australia, with your permission, employers, labour hire companies, roads and traffic authorities, education institutions, banks and organisations can check your visa entitlements online. Other government agencies, for example Medicare and Centrelink, can also check your visa entitlements. Organisations do not need to sight a visa label; they can check your visa status and entitlements online.
Using VEVO is a secure and effective method to confirm the current entitlements of your visa.

If you have not applied for your visa online or have misplaced your VEVO password you are required to wait until you are in Australia and can then call the Department of Immigration and Border Protection on 131 881 to establish a log-in/password.