Contacting the Europe Service Centre
Before you contact us, you should contact the department's website, which has comprehensive information and streamlined online lodgement tools: www.border.gov.au. We also have a list of FAQs which answer a number of common enquiries. Please click here.
It will save you time and money if you check this before you call.
We aim to answer calls within the department's service standard of 10 minutes. During times of high volume, you may be waiting for an extended period of time.
Information Officers in the ESC can only assist or answer queries in relation to visas to Australia and Australian Citizenship matters. For enquiries relating to other Australian Government services, please visit: www.australia.gov.au
Pressure on Italian /Serbo/Croatian and German language lines
We are experiencing significant pressure on the Italian, Serbo/Croatian and German lines. As a consequence, you may have difficulty connecting with a speaker on these languages . If your query is not urgent, we encourage you to review the extensive information on our website - www.border.gov.au - or to attempt to contact us at a later date.
Service Hours for the Europe Service Centre
The ESC provides non-English language services from 9am to 12pm (UK time) and English language services from 1pm to 4pm (UK time), Monday to Friday. If you want to speak in English, you must call between 1 pm and 4pm UK time. We do not provide an English language service outside those hours.
Occasionally, as a result of exceptionally high volume, it may not be possible to connect with the ESC (you will receive an engaged signal).
We encourage you, where possible, either to call back later, or to visit our website for comprehensive information on all visa options for Australia.
The following table provides local telephone numbers for contacting the ESC. If you are calling from a country not listed in the table, you may contact the ESC directly on +44 (0) 20 7420 3690. For further information, please click here.
Note: International and domestic call charges may vary. You should confirm the cost with your telephone provider before calling.
Once you have been connected to the ESC, you can choose to speak with an operator in one of the languages listed above. Please note the client service hours for non-English and English language services.
|+44 (0) 2074203690||English|
|+44 (0) 2074204832||German|
|+44 (0) 2074204834||Spanish|
|+44 (0) 2074204835||French|
|+44 (0) 2074203698||Italian|
|+44 (0) 2074203693||Greek|
|+44 (0) 2074203692||Croatian|
|+44 (0) 2074203699||Serbian|
|+44 (0) 2074203691||Russian|
The ESC offers services in the following languages:
*In order to provide the most efficient service and reduce waiting times, callers who select this language may be answered by either a Croatian or a Serbian speaker.
For all enquiries, please use our web based client enquiry form.
The client enquiry form and emails to the Europe Service Centre should only be used / sent if you have already lodged an application and are applying from within Europe. If you have not lodged an application, you should consult the extensive resources available on our website, www.border.gov.au