Australian High Commission
United Kingdom

Europe Service Centre

Contacting the Europe Service Centre


Russian, German and Greek  Language Service

We are experiencing considerable pressures on the following language services Russian, German and Greek. As a consequence, your call may be handled in English (if you speak English) or with the assistance of an interpreter.

If your query is not urgent, please consider using the extensive information on our website for guidance (


Email Enquiries to the Europe Service Centre

The Europe Service Centre no longer respond to email enquiries or enquiries submitted through the web enquiry form. Most information on visas and citizenship can be found on our website, If your query is urgent, or you are unable find the information you require, you can still call us using the contact details below.

General Information

Before you contact us, you should contact the department's website, which has comprehensive information and streamlined online lodgement tools: We also have a list of FAQs which answer a number of common enquiries. Please click here.

It will save you time and money if you check this before you call.

We aim to answer calls within the department's service standard of 10 minutes. During times of high volume, you may be waiting for an extended period of time.

Information Officers in the ESC can only assist or answer queries in relation to visas to Australia and Australian Citizenship matters. For enquiries relating to other Australian Government services, please visit: