Before you contact us, you should visit the department's website, which has comprehensive information and streamlined online lodgement tools: www.homeaffairs.gov.au.
We also have a list of FAQs which answer a number of common enquiries, please click here for more information. If you still have further questions or require more information, please call our Global Service Centre (GSC) located in Australia on +61 2 61960196, Monday to Friday 9 am to 5 pm local time in your country. If calling from a landline please make sure you use your international dialling code (IDD), country code and the GSC number. Embassy and High Commission staff in these locations will direct you to the same service.