Australian High Commission
United Kingdom

Europe Service Centre

Contacting the Europe Service Centre


General Information

Before you contact us, you should contact the department's website, which has comprehensive information and streamlined online lodgement tools: www.border.gov.au. We also have a list of FAQs which answer a number of common enquiries. Please click here.

It will save you time and money if you check this before you call.

We aim to answer calls within the department's service standard of 10 minutes. During times of high volume, you may be waiting for an extended period of time.

Information Officers in the ESC can only assist or answer queries in relation to visas to Australia and Australian Citizenship matters. For enquiries relating to other Australian Government services, please visit: www.australia.gov.au