The World Health Organization has announced that COVID-19 is a pandemic. You can find out accurate information here.
If you need medical help and are in the United Kingdom, contact the NHS on 111 or 999.
If you need urgent consular assistance, call our Consular Crisis Line on 020 7887 5555.
Learn more about your travel options and more in our COVID-19 FAQ section, here.
COVID-19: Quick Links
Living in the United Kingdom during COVID-19?
- Find out about extending your United Kingdom visa, here.
- Find out about COVID-19 from the NHS, here.
- Find out about the UK Government response to COVID-19, here.
Travelling to Australia during COVID-19?
Qantas, in special partnership with the Australian Government, are operating weekly services from London (Heathrow) to Australia as part of the new International Aviation Network. The Network is about getting Australians home and keep Australia connected — it will deliver more than 900 seats over the schedule for Australians looking to get back home.
Flights are scheduled in line with the information below.
London (Heathrow) to Melbourne
|Date||Flight Number||Departure Time from London||Arrival Time in Melbourne|
|15 April 2020||QF 10||12:10PM||6:55PM (following day)|
|22 April 2020||QF 10||12:10PM||6:55PM (following day)|
|29 April 2020||QF 10||12:10PM||6:55PM (following day)|
|6 May 2020||QF 10||12:10PM||6:55PM (following day)|
These services will operate with all passengers purchasing the same ticket — the services do not offer frequent flyer points, status credits or inflight entertainment. They include a basic meal. Contact Qantas for any query regarding their operation. Bookings will be taken only by Qantas and must be made at qantas.com.
COVID-19: Passport, Notarial and Consular Services
While walk-in appointments are no longer availiable, you can contact us for urgent passport matters by telephone on 020 7887 5816.
Our lines are open from Monday - Friday from 9.00am - 12.00pm (GMT).
COVID-19: Message from the High Commissioner
His Excellency the Honourable George Brandis QC
High Commissioner for Australia
With the spread of coronavirus (COVID-19), the world is experiencing an unprecedented public health challenge.
All of us are anxious about the implications of coronavirus. As Australians abroad, we know that distance from home is felt most acutely during times of uncertainty.
I would like to take this opportunity to remind every Australian in the United Kingdom that your government is listening to the best scientific advice, is committed to providing information in a timely way, and is monitoring developments to ensure your wellbeing and safety.
Here in the United Kingdom, Australia House will remain open and our team is available to assist you.
We will ensure updated information is readily accessible through our website and we will keep you regularly updated through our social media channels. I have linked to this message -- in the alert box above -- important information sources with details on the health and travel implications of COVID-19.
Australians who are overseas and have decided to return home should make arrangements to do so as soon as possible. As airlines reduce capacity, scarcity of available seats and travel disruptions are possible. Of course any decision to return to Australia is, in the end, a matter for you.
Throughout this emergency, Australia House will continue to help Australians here in the United Kingdom. You are not alone and together we will come through this.
All other services: Information
The Australian High Commission in responsible for advancing Australia’s interests in the United Kingdom. The High Commissioner for Australia is His Excellency the Honourable George Brandis QC, and you can read more from the High Commissioner here.
Below are important resources for Australians in the United Kingdom. If you are an Australian in need of assistance, the Australian Government provides emergency 24-hour consular assistance at the numbers below:
Visas, Migration and Citizenship
+61 2 6196 0196 Global Service Centre - open UK and EU business hours
Please consult the information on the above link first before calling - Phone: 020 7887 5777 (call back service only)
Voting in Federal Elections
Access the latest information from across the Australian Government, including from the High Commissioner, through our Media Centre. Click here to learn more.
Bushfire Relief and Recovery
Australia sincerely thanks everyone who has contacted us to offer messages of support, condolence and solidarity around recent bushfires. For further information about the current bushfire situation, donating to bushfire relief, UK fundraisers, and offers of assistance, please click here.
Under changes made to the Working Holidaymaker Visa, young Britons on a working holiday in Australia can get involved with bushfire recovery and stay longer. To find out more, read the latest update from Minister Birmingham here.