Welcome to the website of the Department of Home Affairs at the Australian High Commission in the United Kingdom.
For information on applying for Australian visas, please visit the Home Affairs website.
The information provided here highlights some of the more frequently asked queries relating to applying for a visa.
Please note that Australian citizens are expected to travel to Australia using an Australian passport.
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All non-citizens need to obtain a visa prior to travelling to Australia.
For information about different visa options, you can use the Visa Finder.
Use ImmiAccount to lodge your application, make a payment, update your details or circumstances, upload documents, and track the progress of your application.
Our Department is committed to building more efficient and effective ways of delivering accessible services through the use of digital channels as our default form of delivery.
As such, you can complete a number of services online without needing to contact the department directly. This includes:
Check status of your Australian visa online
Please note that we are unable to provide any updates on the progress of your application if it is within average global processing times.
For current global visa processing times, please click here.
Please ensure that any supporting documents required with your application are attached during, or by the next business day, following the lodgement of your application. A decision may be made solely on the information that you provide with your application.
Any document in a language other than English must be accompanied by an English Translation.
The Australian Department of Home Affairs is moving towards a global visa processing model. This means that any application may be processed in an office other than where it is lodged. As such it is important that all supporting documents attached to the application which are not in English, be accompanied by an English translation.
The English translations must be appropriately endorsed translations. In Australia, translators must be accredited by the National Accreditation Authority for Translators and Interpreters. Their accreditation details must be recorded on the translation.
Translations provided by non-accredited translators outside Australia should be endorsed by the translator with their full name, address, telephone number, and details of their qualifications and experience in the language being translated.
Please ensure that when providing an English translation, that a copy of the original document is also provided. Failure to provide an English translation of supporting documentation may delay processing and result in the document not being considered as part of the visa application.
Departmental policy relating to supporting documentation can be found on the Department’s website: https://immi.homeaffairs.gov.au/help-support/who-can-help-with-your-application
You may be eligible for Australian citizenship by descent if you were born outside Australia and one (or both) of your parents at the time of your birth was also an Australian citizen at that time. Check your eligibility before you apply.
Apply online through ImmiAccount. More information about how to apply is available on the Department of Home Affairs website.
Information about processing times is also available on the Department of Home Affairs website.
An Australian citizenship certificate is an official document that shows that a person is an Australian citizen. If you meet requirements, you can get a certificate, or replace one that has been lost, destroyed or damaged. Check your eligibility before you apply.
Apply online through ImmiAccount. More information about how to apply is available on the Department of Home Affairs website.
Information about processing times is also available on the Department of Home Affairs website.
Clients resident in France, regardless of nationality, applying for a visa on a paper form are required to provide a digital facial image and fingerprint scan, this is known as biometrics. Some persons are exempt from providing biometrics, for example Heads of State and accredited diplomats. For more information on biometric collection please refer to the Australian Embassy, Paris website below:
Contacting the Department of Home Affairs in London
Clients who have not yet lodged a visa or citizenship application should visit our website, www.homeaffairs.gov.au. Most information about immigration and citizenship can be found there, and there is extensive information to assist clients at all stages in the application process.
If you still require support, please direct queries to the Global Service Centre.
Clients who have already submitted a visa or citizenship application in London may:
- Call the Global Service Centre for general enquiries; or
- email additional documentation to support your application to the email address provided in the letter sent to you; or
- mail additional documentation to support your application to:
Department of Home Affairs
Australian High Commission
Strand
London
WC2B 4LA
When mailing an application, or other documentation, we strongly recommend that you choose a delivery service that allows you to track the arrival of your package, such as Special Delivery or Registered Post.
Global Service Centre
Before you contact us, you should visit the department's website, which has comprehensive information and streamlined online lodgement tools: www.homeaffairs.gov.au.
We also have a list of FAQs which answer a number of common enquiries, please click here for more information. If you still have further questions or require more information, please call our Global Service Centre (GSC) located in Australia on +61 2 61960196, Monday to Friday 9 am to 5 pm local time in your country. If calling from a landline please make sure you use your international dialling code (IDD), country code and the GSC number. Embassy and High Commission staff in these locations will direct you to the same service.