Contacting the Global Service Centre
Transfer of Europe Service Centre function
In May 2018, the Department of Home Affairs successfully transitioned their Europe and Americas Service Centres to the new Home Affairs’ Global Service Centre (GSC), providing services from 9am to 5 pm GMT and GMT-4 weekdays. From 8 June 2018, the GSC will extend its opening hours to 9 am to 5 pm (local client time) weekdays, for all posts in the Europe and Americas regions.
To contact the Global Service Centre, please call: +61 2 6196 0196 (this is an Australian number and international rates may apply; contact your phone provider for information on rates).
The numbers previously listed for the Europe Service Centre no longer work.
Calls will be answered by our Australian operators, so please speak to your telephone provider regarding rates to Australia. Further information will be updated on our website closer to the time.
Click here for more information regarding the closure and transition arrangements.
Before you contact us, you should contact the department's website, which has comprehensive information and streamlined online lodgement tools: www.homeaffairs.gov.au. We also have a list of FAQs which answer a number of common enquiries. Please click here.