- To contact the High Commission, please call +44 (0) 20 7379 4334.
- For queries related to Australian citizenship, immigration or visas, please call +61 2 6196 0196 between 9 am to 5 pm (GMT) Monday to Friday. Please be aware, this is an Australian number and international rates may apply; contact your phone provider for information on rates. More information can be found on the Global Service Centre page.
- For queries related to the Passports Office, please call +44 (0) 20 7887 5816 between 9am to midday on weekdays or e-mail us. You can also review the passport services page for common queries.
- For queries related to legalising documents and witnessing signatures, e-mail us or, phone +44 (0) 2 7887 5777
- For consular assistance for Australians, please call us on +44 (0) 20 7887 5776 or e-mail us.
- The consular line/inbox cannot advise on ANY matter relating to passport applications or application requirements, citizenship applications, visa categories or visa application requirements, visa and passport processing times or progress reports (both Australian and UK).
- Royal events: Please note that applications will open for all 2020 events in approximately January/February 2020. Emails asking about early applications or requirements for 2020 events will not be responded to. All information needed for applications will be contained in the Royal Events pages on this website (e-mail)
- General Enquiries: General Enquiries inbox cannot advise on ANY matter whatsoever relating to Passports, Citizenship or Visas. We cannot assist in the tracing of friends or relatives, or the possible career path opportunities in Australia including emigration advice. Please note also that the Australian High Commission cannot offer UK or Australian legal advice. Please use the contact details above for these enquiries. If your email relates to any of these subjects you will NOT receive a reply and we cannot forward your email. If you do email, please read the auto-reply you will receive as this covers most enquiries that we recieve. (e-mail)