Australian High Commission
United Kingdom

Frequently Asked Questions

Frequently Asked Questions

Thank you for checking the Frequently Asked Questions page for the Department of Home Affairs operations in Europe. This information is provided for applications being processed in Belgrade, Berlin, London and Moscow.

Please find the answers to the most frequently asked questions below. You should check this information thoroughly before contacting the Global Service Centre.

You will find detailed information about visa options for Australia on the Department’s website at:

The website includes a ‘Find a visa’ tool that provides you with appropriate visa options based on information you provide. This is an easy-to-use tool that provides you with extensive information on visa options, including how to apply for an application. There are also extensive Frequently Asked Questions covering a wide range of matters provided on the Department’s website.

Supporting documents required for a visa application may vary depending on your country of residence. Please check the individual website of the Australian mission where you intend to lodge your visa application to identify these requirements, available at: Belgrade, Berlin, London, Moscow

You should not book flights or make travel commitments until you have a visa to travel to Australia. The Department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or unsuccessful.

You can view current global visa and citizenship processing times for most visa subclasses and citizenship types. To view current processing times, see the product page for the specific visa subclass or citizenship type you are applying for. You can navigate to any product from Individuals and Travellers or Visa Support. On the product page, two processing times will be displayed, indicating how long it takes to finalise 75 and 90 per cent of all applications submitted globally.

Processing times apply from the date your complete application is lodged.

You can also use the Visa Finder to compare processing times for up to three different products.

Please note that applications are assessed on a case-by-case basis, and that actual processing times may vary due to individual circumstances including:

  • whether the applicant has lodged a complete application including all necessary supporting documents
  • how promptly the applicant responds to any requests for additional information
  • how long it takes to perform required checks
  • how long it takes to receive additional information from external parties, particularly in relation to health, character, national security, and Assurance of Support requirements
  • the number of places available in the migration programme (for permanent migration visas)
  • surges in demand and peak periods

To ensure your application falls within the published processing times, we strongly encourage you to submit complete applications. The checklists provided on ImmiAccount will assist in making sure you have included all required documents during the application process.

ImmiAccount allows you to update contact details and passport information. This is the quickest and most effective way of ensuring your details are correct in Departmental systems. Below are easy, step-by-step instructions on how to do this.

How to update passport details
How to update address details
How to update email address

If your query is not answered by the information above, you can visit the department’s website for detailed information on visa and citizenship products, available here:

Alternatively, you can contact the GlobalService Centre by phone . Details on our operating hours, languages offered and how to contact us is available here: Global Service Centre.